Customer relationship management software; downloadablesoftware and computer programs for the recovery,tracking, analysis, testing, evaluation and managementof data, customer data and customer interactions; onlinecontact management software and software applicationto formal customer contact center structures; cloud-basedsoftware and software platform for managing multi-channelinteractions, intended for companies and governments, forrouting their flows to the right people, regardless of theirgeographic location, or to the proper automated services;all the aforementioned goods being customer relationshipmanagement software.;
Provision of access to an internet customer relationshipmanagement software platform for retrieving, tracking,analyzing, testing, evaluating and managing data, customerdata and customer relationships.;
Platform as a service [paas] featuring software platformsfor retrieving, tracking, analyzing, testing, evaluating andmanaging data, customer data and customer interactions;software as a service (saas) featuring software for the provisionof data analysis, business analysis and business informationand for collecting and analyzing data in the field of customerservice, customer information, and customer relationshipmanagement; temporary provision of non-downloadablesoftware online for customer relationship management;temporary provision of non-downloadable software online forcontact management; all of the aforementioned software andsoftware platform being customer relationship managementsoftware.;