Customer relationship management software; downloadablesoftware and computer programs for the recovery,tracking, analysis, testing, evaluation and managementof data, customer data and customer interactions; onlinecontact management software and software applicationto formal customer contact center structures; cloud-basedsoftware and software platform for managing multi-channelinteractions, intended for companies and governments, forrouting their flows to the right people, regardless of theirgeographic location, or to the proper automated services;all the aforementioned goods being customer relationshipmanagement software.;
Provision of access to an internet customer relationshipmanagement software platform for retrieving, tracking,analyzing, testing, evaluating and managing data, customerdata and customer relationships.;
Platform as a service [paas] featuring software platforms for retrieving, tracking, analyzing, testing, evaluating and managing data, customer data and customer interactions; software as a service (saas) featuring software for the provision of data analysis, business analysis and business information and for collecting and analyzing data in the field of customer service, customer information, and customer relationship management; temporary provision of non-downloadable software online for customer relationship management; temporary provision of non-downloadable software online for contact management; all of the aforementioned software and software platform being customer relationship management software.;